Refund Policy
Our Craft, Our Promise
Every Unipareil product is the result of days of dedicated work — hand embroidery, hand block printing, and traditional techniques carried out by skilled artisans in our own workshop. Each piece passes through multiple hands and many hours before it reaches you.
While we take every possible care in quality-checking and packing each order, we understand that despite our best efforts, issues can occasionally happen during production or transit — such as:
- A manufacturing flaw missed during quality check
- Damage during transit despite secure packaging
- Missing or short-delivered items
- Wrong product or wrong size/design delivered
- Color or design variation (uncommon, but possible with hand-dyed or hand-printed products)
- Tampered or opened parcel before delivery
If any such issue occurs, we genuinely want to make it right — and we will support you through a replacement, repair, or refund as applicable. However, to help us verify the issue fairly (and to protect against misuse), the following process is mandatory.
Mandatory: Unboxing Video
Because each product carries significant artisan time and effort, we require a clear, unedited, continuous unboxing video — recorded from the moment you begin opening the sealed parcel to the moment the product is fully unpacked — for any claim to be processed. This video is our only way of verifying:
- Whether the item was damaged/missing before you opened it
- Whether the parcel was tampered with
- The actual condition of the product on arrival
Claims without an unboxing video will not be accepted or processed, as we have no way to verify the condition of the product at the time of delivery.
48-Hour Claim Window
Any claim — for short delivery, damaged items, missing items, or wrong product — must be raised within 48 hours of delivery, as marked "delivered" on the courier tracking system. This is a strict, mandatory timeline as per our shipping partners' policies. Claims raised after 48 hours from the delivery timestamp will not be entertained, regardless of the reason.
How to Raise a Claim
If you notice any issue upon opening your order, please share the following with us on WhatsApp or Email within 48 hours of delivery:
- Order ID
- Full unboxing video (mandatory, from sealed parcel to unpacked product)
- Clear images of the damaged/missing/incorrect item(s)
- Brief description of the issue
Claims raised without an unboxing video, or after 48 hours of delivery, unfortunately cannot be entertained. Once verified, we will offer a replacement, repair, or refund depending on the nature of the issue.
Returns
Our return window is 48 hours from the time of delivery. If 48 hours have passed since delivery, unfortunately we can't offer a refund or exchange. To be eligible for a return:
- The item must be unused, unwashed, and in the same condition you received it
- It must be in its original packaging
- A receipt or proof of purchase is required
- A valid unboxing video is required if the return is due to a product issue (damage/defect)
Partial Refunds
In certain situations, only partial refunds may be granted:
- Item not in original condition, damaged, or missing parts for reasons not due to our error
- Item returned after the 48-hour window
- Claim raised without a valid unboxing video
Refund Process
Once your return is received and inspected, we'll email you to confirm receipt, along with approval or rejection of the refund. If approved, your refund will be processed within 7–10 business days to your original payment method.
Late or Missing Refunds
If you haven't received your refund yet:
- Check your bank account again
- Contact your credit card company — posting can take time
- Contact your bank — processing delays are common
If you still haven't received it, reach out to us at info@unipareil.com.
Exchanges
We only replace items that are defective or damaged upon arrival, and only when supported by a valid unboxing video shared within 48 hours of delivery. To exchange for the same item, email us at info@unipareil.com
Exchanges are processed only after we receive the product in good condition.
Return Shipping
If the return is due to a manufacturing defect, damage, or wrong item shipped (verified via unboxing video), we will bear the return shipping cost, or arrange a reverse pickup at no charge to you.
If the return is due to a change of mind or personal preference (where accepted), you will be responsible for the return shipping cost, which is non-refundable.