Privacy Policy
Last Updated: 28 Aug 2026
At Unipareil, we value your trust as much as we value the craft behind every product we make. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase with us.
By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
When you browse our website, place an order, or contact us, we may collect the following information:
Personal Details
Name, email address, phone number, shipping and billing address.
Payment Information
Processed securely through our third-party payment gateway, Razorpay. We do not store your card, UPI, or bank details on our servers.
Order Details
Products purchased, order history, and preferences.
Technical Data
IP address, browser type, device information, and cookies (see Section 5).
Communication Data
Messages you send us via WhatsApp, email, or contact forms.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations, shipping updates, and delivery notifications
- Respond to customer service queries, claims, and returns
- Improve our website, products, and overall shopping experience
- Prevent fraud and ensure secure transactions
Marketing Communications
We may send you promotional offers, new product updates, or newsletters via email and/or WhatsApp — but only if you've explicitly opted in (e.g., via a checkbox at checkout or a separate sign-up). You can withdraw this consent and unsubscribe at any time by clicking the unsubscribe link in our emails, replying "STOP" on WhatsApp, or writing to us directly at info@unipareil.com.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only with:
- Shipping/courier partners (Shiprocket) — to deliver your order
- Payment gateway providers (Razorpay) — to process transactions securely
- Service providers who help us operate our website, marketing, or customer support (bound by confidentiality)
- Legal authorities — if required by law, court order, or government request
4. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses cookies to:
- Remember your cart and preferences
- Understand website traffic and usage patterns
- Improve site performance and personalize your experience
When you first visit our website, you'll be shown a cookie consent option allowing you to accept or manage cookie preferences. You can also disable cookies through your browser settings at any time, though this may affect certain website functionalities.
6. International Data Transfer
Some of our service providers (such as payment gateways or hosting/technology partners) may process or store data on servers located outside India. Where this happens, we take reasonable steps to ensure your data continues to be protected in line with this Privacy Policy.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal/order-related retention requirements)
- Opt out of marketing communications at any time (via unsubscribe link, WhatsApp opt-out, or by contacting us directly)
To exercise any of these rights, write to us at info@unipareil.com.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax, accounting, or dispute resolution purposes).
9. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., social media). We are not responsible for the privacy practices or content of these external sites.
11. Grievance Officer
In accordance with the Information Technology Act, 2000, and rules made thereunder, the details of our Grievance Officer are provided below:
Name: Garvit Singh
Designation: Grievance Officer, Unipareil
Email: info@unipareil.com
Address: Brijlalapura, Santosh Nagar, Jaipur, Rajasthan, India – 302019
If you have any concerns, complaints, or grievances regarding how your personal data is handled, you may reach out to our Grievance Officer, who will address your concern within the timeframe prescribed under applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: info@unipareil.com
WhatsApp: +91 9351692032
Address: Brijlalapura, Santosh Nagar, Jaipur, Rajasthan, India – 302019